Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of Smart Energy (the "platform", "we", "us"), including the staff dashboard, the tenant self-service portal, and this website. By creating an account, logging in, or otherwise using the platform, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. Description of Service

Smart Energy is multi-tenant property and utility billing software. It lets an organization manage properties, buildings, units and tenants; register meters and record readings; configure tariffs; generate and send invoices; collect payments online or record them manually; and view dashboards and reports for its own data. Organizations also subscribe to a plan to use the platform, billed and managed as described below.

2. Accounts & Eligibility

• An organization account is created by a platform administrator, who sets up the organization's first Owner user.
• An Owner may add staff with specific roles (Manager, Billing Staff) and permissions within their own organization.
• A tenant may be invited by an organization's staff to the tenant self-service portal, using a separate login from staff accounts.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Tell your administrator immediately if you suspect unauthorized access.
• You must provide accurate information when registering and keep it up to date.

3. Organization & User Responsibilities

• An organization is responsible for the accuracy of the property, tenant, meter, tariff and billing data it enters, and for how its own staff use the platform.
• An organization is responsible for obtaining any consents needed from its own tenants to process their personal data through the platform.
• Staff must only access data within their assigned role and permissions, and only for legitimate business purposes.

4. Subscription Plans, Billing & Payment

• Organizations subscribe to a plan with defined limits (e.g. number of properties, units, or team members) and a trial period.
• Subscription payment is collected manually (bank transfer, UPI, cheque, or similar) and recorded by a platform administrator against the organization's account; the platform does not automatically charge a card or bank account for subscription fees.
• An organization that does not renew its subscription may have its account suspended, restricting staff and tenant access until payment is recorded and the account is reactivated.
• Plan limits are enforced — an organization reaching a plan's limit (e.g. maximum properties) will need to contact us to upgrade before adding more.
• Fees, once paid, are generally non-refundable except where required by law or explicitly agreed otherwise.

5. Tenant Portal Terms

A tenant invited to the self-service portal may view their own bills, download invoices, and pay online where a payment link has been made available by the organization's staff. A tenant's access is strictly limited to their own data — they cannot see any other tenant's information, and cannot generate their own payment links. Access can be limited or removed by the organization at any time.

6. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose, or to store or transmit data you don't have the right to.
• Attempt to access another organization's or another tenant's data without authorization.
• Attempt to circumvent, disable, or interfere with security features (authentication, 2FA, the inactivity lock, permission checks).
• Probe, scan, or test the vulnerability of the platform, or interfere with its normal operation.
• Use automated means to access the platform in a way that could disrupt service for others.

7. Data Ownership

An organization retains ownership of the data it enters into the platform (its properties, tenants, billing records, etc.). We process this data to provide the service, as described in our Privacy Policy. On termination of an account, an organization may request export or deletion of its data, subject to any legal retention requirements.

8. Third-Party Services

The platform integrates with third-party services an organization may choose to configure, including Razorpay for online payments, an SMTP provider for email, and a WhatsApp Business API provider for WhatsApp notifications. Use of those services is also subject to that provider's own terms; we are not responsible for their availability or performance.

9. Intellectual Property

The Smart Energy platform — its software, design, and branding — is owned by Webzbolt and its licensors. These Terms do not grant you any rights to our trademarks, logos, or branding beyond what's needed to use the platform as intended.

10. Suspension & Termination

• We may suspend or terminate an account for non-payment, violation of these Terms, or where required by law.
• An organization may request closure of its account at any time.
• Suspension for non-payment is reversible — access is restored once payment is recorded — and does not delete the organization's data.

11. Disclaimers & Limitation of Liability

The platform is provided "as is" and "as available". While we work to keep it accurate and reliable, we don't guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the platform, including billing errors, payment delays, or third-party service outages, beyond amounts actually paid for the subscription in the period giving rise to the claim.

12. Indemnification

You agree to indemnify us against claims arising from your (or your organization's) misuse of the platform, violation of these Terms, or violation of any third party's rights (including a tenant's data rights an organization failed to obtain proper consent for).

13. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, unless otherwise required by applicable law.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the platform after a change constitutes acceptance of the revised Terms.

15. Contact Us

Questions about these Terms? Email us at rentricityalerts@gmail.com or reach out via the enquiry form.