Last updated: 18 October 2026
This Privacy Policy explains how Smart Energy ("we", "us", "the platform") collects, uses, shares and protects information when an organization, its staff, or its tenants use the platform — whether through the staff dashboard, the tenant self-service portal, or this website.
Smart Energy is multi-tenant software: an organization uses it to manage its own properties, buildings, units, tenants, meters, tariffs, bills and payments. Each organization's data is kept separate from every other organization's. This policy covers both the data an organization puts into the platform about its business and tenants, and the data we collect about the organization and its users directly.
Account & organization information — when an organization is set up, we hold its name, contact details, address, GSTIN/PAN (where provided), and the name, email, phone number and role of each staff user (Owner, Manager, Billing Staff).
Tenant information — entered by an organization's staff to manage their own tenants: name, contact details, address, GSTIN/PAN (where applicable), unit assignments and tenancy history. If a tenant is invited to the self-service portal, their own login email and password (stored as a one-way hash, never in plain text) are added too.
Billing & usage data — properties, buildings, units, meters, meter readings, tariffs, billing periods, invoices, and payment records (amount, method, status, reference) needed to generate and track bills.
Payment data — online payments are processed by Razorpay; we store the resulting transaction reference and status, not full card or bank details, which Razorpay handles directly under its own terms.
Communications data — a record of emails, WhatsApp messages and reminders sent through the platform (recipient, subject/content summary, delivery status), so an organization can see what was actually sent to a tenant and when.
Technical data — login timestamps, session identifiers, and IP address/browser information recorded for security purposes (including the audit log described below).
Enquiries — if you submit the contact form on this website, we collect your name, email, phone (if given), organization name (if given) and message.
We do not sell personal information. Data is shared only where necessary to run the service:
No method of transmission or storage is completely secure. We work to protect information but cannot guarantee absolute security.
Organization, tenant and billing data is retained for as long as the organization's account is active, and for a reasonable period afterward to meet accounting, tax and legal obligations. Audit log entries are retained to preserve a historical record of account activity. An organization or tenant may request deletion of personal data, subject to what we are legally required to retain.
Depending on your role and applicable law, you may be able to:
We use a session cookie to keep you signed in and to protect forms against cross-site request forgery. We don't use third-party advertising or tracking cookies. If a viewer's browser stores anything else locally (such as a remembered preference), it stays on that device only.
Smart Energy is a business tool for property and tenant management and is not directed at, or knowingly used by, children.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the platform after a change constitutes acceptance of the revised policy.
Questions about this Privacy Policy or how your data is handled? Email us at rentricityalerts@gmail.com or reach out via the enquiry form.